After-Hours Lead Email Hold and Release

What you get

Lead emails that arrive outside business hours are held and delivered to your contact-center inbox when each location opens, with a control page your team runs without a developer.

• Intake from your lead mailboxes, with every email logged in your app
• Opening hours by location, time zone and holiday calendar
• Release at each location's next opening time, while in-hours emails pass straight through
• Location matched from the email subject, with an alias list for name variations
• Subject rules that keep unwanted notifications out of the queue
• Daily summary email of what was released, held or failed
• Control page with dashboard, trends, queue and self-service editing of mailboxes, names, holidays and hours

Who it suits

A contact center or sales team that receives lead notifications by email around the clock and wants overnight leads worked first thing, in the right time zone.

What we need from you

Admin access to Zoho Mail and Zoho Creator, the lead mailboxes to cover, the destination address for each one (a RingCentral email channel or any inbox), and your hours, holidays and location list. No account yet? Sign up for Zoho Creator and Zoho Workplace, which includes Zoho Mail.

How it starts

1. Use Add to Cart above and check out, or write to us first to confirm fit.

2. We contact you to schedule a kickoff call.

3. We confirm scope and access with you, then start the work.

Billing questions

Who bills me?

Creator Scripts invoices you in MXN.

What does the price cover?

The scope listed above for one Zoho organization and up to five lead mailboxes, in MXN before IVA. Zoho and RingCentral licenses are billed to you by each provider. Anything outside the scope is quoted before we start.